FAQ

We’ve answered some commonly asked questions to streamline your macaron experience. If you have any other questions (or need some clarification) don’t hesitate to Contact Us and we’ll get back to you as soon as possible!

Q: How do I place an order?

 

A: We’re so glad you’re interested in our macarons 😊 To place an order, you can use our nifty order form for more standard orders (up to two dozen). If you would like to place an order with an unlimited choice of flavors and amounts, a bulk/event/wholesale order, or any other order with special requests or dietary concerns, please use our Contact Form to describe order details and we will get back to you within 24 hours. We have options for pick-up and local delivery (we’re based in Northern Colorado) as well as seasonal shipping across the U.S. and year-round shipping within 75 miles of Fort Collins, Colorado. If you would like to place a bulk/wholesale order, an event request, or custom macaron flavor orders, please Contact Us with more details and we’ll get back to you within 24 hours.

 

 

Q: Are you going to have an online shop?

 

A: Yes! An online shop is currently being built and should be live by the end of October 2019. Our delicious macarons will be easier to order than ever before! Stay tuned 🙂

 

 

Q: How far in advance should I place my order?

 

A: For smaller orders (under 3 dozen), we request 2-3 days to process and create your order before delivery or shipping (our macarons are made-to-order!). If you have a bulk, custom, or large event order, we recommend contacting us at least a week before you need the macarons (although we’ll try our best to have them ready even earlier).

 

 

Q: Are your macarons gluten-free? Do you offer vegan or dairy-free options?

 

A: Macarons are naturally gluten-free (all hail the powers of almond flour!), but added ingredients can affect that. Currently, only our Captain Crunch Macaron is not gluten-free, because of the cereal added to the macaron. We do also offer completely vegan macarons (macarons are traditionally based in egg whites) and dairy-free versions of our normal flavors; they look exactly the same as the standard flavors but are vegan and dairy-free! We can even make nut-free macarons upon request. Contact Us if you have any other allergies or dietary restrictions you want us to follow.

 

 

Q: Do you offer any macarons without food coloring?

 

A: Yes! In fact, all our macarons are naturally colored and flavored. We flavor ever shell (instead of just coloring it) so that you get an exquisite aroma and taste in every bite. If you would like a specific color for your macarons, let us know and we will do our best to make your vision happen!

 

 

Q: Do you offer shipping?

 

A: We do! Poeme Macarons offers shipping seasonally across the continental U.S. from November through May (the warm summer months are too hot for these temperature-sensitive, temperamental pastries!). We also offer year-round shipping for locations within 75 miles of Fort Collins, CO. There are a few things to keep in mind with shipping macarons: 1. Because macarons need to have refrigerated shipping to maintain freshness and temperature, the only options are for 2-day and overnight shipping. 2. We do not ship our macarons Thursday-Sunday, as we don’t want to risk them sitting in a hot storage facility over the weekend. 3. Macarons are incredibly delicate so we wrap them up tight 😊 Be careful when unwrapping the packaging from the macarons to avoid cracking the shells.

 

 

Q: Where are you guys located?

 

A: Poeme Macarons is currently an online-only macaron boutique (although we’re looking forward to expanding!), and we operate out of a commissary kitchen (fully-licensed). However, we have our macarons at several local businesses in Northern Colorado where you can buy a selection of our macarons. Check out “Where to Find Us” for more information. We also frequently have events in collaboration with local breweries, bars, restaurants, and more, so follow us on social media (Instagram @poeme_macarons and Facebook @poememac) and sign up for our mailing list to stay updated on all the latest macaron sightings!

 

 

Q: Why are macarons so expensive? They’re just cookies, right?

 

A: Macarons are a labor of love (and require a lot of patience and technique…they’re French pastries, after all!). We use fresh, natural ingredients in all of our macarons, and handcraft every filling, even the jams (most of our macarons even have multiple fillings). They are time-intensive and you can’t even eat a macaron on the day they’re made (they need at least 24 hours to “mature” to the correct macaron texture…such divas!). Because of the labor, effort, skill, and our commitment to making the best, melt-in-your-mouth macaron bite, macarons are more costly than your traditional chocolate chip cookie. They’re absolutely worth-it though, and at Poeme, we make sure flavor and quality always come first—some shops will cut corners on ingredients (even adding normal flour instead of almond flour, or just adding food coloring instead of flavor), but we don’t. And you can taste it 🙂