FAQ

We’ve answered some commonly asked questions to streamline your macaron experience. If you have any other questions (or need some clarification) don’t hesitate to Contact Us and we’ll get back to you as soon as possible!

Q: Can I place orders online?

 

A: We’re so glad you’re interested in our macarons 😊 You can place orders on our online shop for pick-up at our new storefront in Fort Collins (2842 Council Tree Ave. #141), or just walk in to our storefront and purchase macarons during open hours! We also have our macarons available for delivery through the NOCO Virtual Farmer’s Market; they deliver across Northern Colorado every Saturday. Additionally, we will be adding more local and same-day delivery options very soon! If you would like to place a custom order, a bulk/event/wholesale order, or any other order with special requests or dietary concerns, please use our Contact Form to describe order details and we will get back to you within 24 hours.

 

Q: How often does your menu at the shop rotate? 

 

A: Our menu rotates about every two weeks (with many new flavors added each time) and some specialty flavors can rotate more often as well. We also sometimes have limited-release flavors available as specials on certain days, so we encourage you to follow along on our social media (Instagram and Facebook) to get all the necessary updates about daily specials that might be available! As our storefront has just recently opened, our menu rotation and flavor schedule may be subject to change, as we judge demand and what our customers like the best!

 

Q: How many flavors do you usually have available daily? 

 

A: We typically have 15+ flavors to choose from, including 3 or more VEGAN macaron flavors, everyday! We can also provide custom flavors for bulk or custom orders, which can be inquired about through our website Contact Form.

 

Q: Do you deliver?

 

A: We currently only have delivery available through the NOCO Virtual Farmer’s Market, which provides delivery across Northern Colorado every Saturday.  We provide vegan variety boxes, as well as create-your-own dozen and 1/2 dozen options on there. Additionally, we plan to add local delivery and same-day delivery options very soon! For custom and bulk orders, however, we can provide special delivery options, which can be discussed through our website Contact Form. Although we have provided shipping in the past, our shipping season is currently CLOSED as we do not ship during the warmer months (to prevent macarons from melting).

 

Q: Are your macarons gluten-free? Do you offer vegan or dairy-free options?

 

A: Macarons are naturally gluten-free (all hail the powers of almond flour!), but added ingredients can affect that. Currently, only our Captain Crunch Macaron is not gluten-free, because of the cereal added to the macaron. Although we pay close attention to any potential gluten cross-contamination, we do not operate out of a certified gluten-free kitchen, so please keep that in mind if you have gluten allergies. We do also offer completely vegan macarons (macarons are traditionally based in egg whites) and dairy-free versions of our normal flavors; they look exactly the same as the standard flavors but are vegan and dairy-free! Contact Us if you have any other allergies or dietary restrictions you want us to follow, as well as if you would like to place an order for any vegan/dairy-free flavors that you do not see available on our online shop.

 

Q: Do you offer any macarons without food coloring?

 

A: Yes! In fact, all our macarons are naturally colored and flavored. We flavor ever shell (instead of just coloring it) so that you get an exquisite aroma and taste in every bite. If you would like a specific color for your macarons, let us know and we will do our best to make your vision happen!

 

Q: Where are you guys located?

 

A: Poeme Macarons has just opened our first retail storefront in Fort Collins at Front Range Village (after starting the business as online-only!). Our new storefront location is at: 2842 Council Tree Ave. #141, next to Doug’s Day Diner!

 

Q: Why are macarons so expensive? They’re just cookies, right?

 

A: Macarons are a labor of love (and require a lot of patience and technique…they’re French pastries, after all!). We use fresh, natural ingredients in all of our macarons, and handcraft every filling, even the jams (most of our macarons  have multiple fillings). They are time-intensive and you can’t even eat a macaron on the day they’re made (they need at least 24 hours to “mature” to the correct macaron texture…such divas!). Our macarons are also uniquely-crafted and flavored; we guarantee you will never find a macaron like Poeme’s anywhere in the world! Because of the labor, effort, skill, and our commitment to making the best, melt-in-your-mouth macaron bite, macarons are more costly than your traditional chocolate chip cookie or bakery item. They’re absolutely worth-it though, and at Poeme, we make sure flavor and quality always come first—some shops will cut corners on ingredients (even adding normal flour instead of almond flour, or just adding food coloring instead of flavor), but we don’t. And you can taste it 🙂