FAQ

We’ve answered some commonly asked questions to streamline your macaron experience. If you have any other questions (or need some clarification) don’t hesitate to Contact Us and we’ll get back to you as soon as possible!

Q: How do I place an order?

 

A: We’re so glad you’re interested in our macarons 😊 You can place orders on our online shop for shipping, pick-up, or local delivery. If you would like to place a custom order, a bulk/event/wholesale order, or any other order with special requests or dietary concerns, please use our Contact Form to describe order details and we will get back to you within 24 hours.

 

 

Q: How far in advance should I place my order?

 

A: We currently have all flavors on the online shop fully-stocked, which means we have a quick turnaround time for our handcrafted, delicious French macarons. As Poeme is a small business with high-demand and an often-busy delivery schedule, we do ask that you place your order a minimum of one day before you need the macarons in order for us to fully accommodate your preferred delivery or pick-up time. We are, however, often able to do same-day orders, but this is not a guarantee. If you do want to place a same-day (last-minute) order, please call us at 970-232-0951 to make sure we can accommodate a same-day order that day. For orders over 1 dozen of a single flavor (not over 1 dozen total, just per flavor), we need a three-day notice in order to guarantee you will receive the macarons in a timely fashion. For orders over 200 macarons, we also have a three-day minimum notice. For more information about ordering, please read our Ordering Policies.

 

Shipping orders are shipped Monday and Tuesday the following week after your order is placed (we also have same-week shipping available for Express orders).

 

Q: Do you deliver?

 

A: We offer delivery within 75 miles of Fort Collins, as well as free pick-up in North Longmont and Southeast Fort Collins. During COVID-19, we are doing contact-less deliveries as well. As we do not have a retail storefront yet, deliveries and pick-ups are scheduled by appointment-only (Poeme Macarons will reach out to you through email after you place an order online to schedule your preferred delivery date and time).

 

Our delivery charges are listed below:

  • Fort Collins: FREE Delivery
  • Within 40 miles of Fort Collins: $5 delivery fee
  • 41-75 miles of Fort Collins: $15 delivery fee

 

If you live in Wyoming, or are outside of the delivery radius, we might be able to accommodate deliveries for you as well. To inquire about delivery outside of our delivery radius, please us our Contact Form or call us at 970-232-0951.

 

 

Q: Are your macarons gluten-free? Do you offer vegan or dairy-free options?

 

A: Macarons are naturally gluten-free (all hail the powers of almond flour!), but added ingredients can affect that. Currently, only our Captain Crunch Macaron is not gluten-free, because of the cereal added to the macaron. Although we pay close attention to any potential gluten cross-contamination, we do not operate out of a certified gluten-free kitchen, so please keep that in mind if you have gluten allergies. We do also offer completely vegan macarons (macarons are traditionally based in egg whites) and dairy-free versions of our normal flavors; they look exactly the same as the standard flavors but are vegan and dairy-free! You can find a rotating selection of vegan macaron flavors available on our online shop through the build-your-own box options or our vegan mixed box. We can also make nut-free macarons upon request. Contact Us if you have any other allergies or dietary restrictions you want us to follow, as well as if you would like to place an order for any vegan/dairy-free flavors that you do not see available on our online shop.

 

 

Q: Do you offer any macarons without food coloring?

 

A: Yes! In fact, all our macarons are naturally colored and flavored. We flavor ever shell (instead of just coloring it) so that you get an exquisite aroma and taste in every bite. If you would like a specific color for your macarons, let us know and we will do our best to make your vision happen!

 

 

Q: Do you offer shipping?

 

A: We do! Poeme Macarons offers shipping seasonally across the continental U.S. from November 1st through April 1st (the warm summer months are too hot for these temperature-sensitive, temperamental pastries!). There are a few things to keep in mind with shipping macarons:

 

1. Because macarons need to have refrigerated shipping to maintain freshness and temperature, the only options are for priority mail (2-3 day shipping) and Express (overnight) shipping.

 

2. Priority mail orders are shipped only on Monday and Tuesday, the week after your order is placed (at the latest), and Express orders are shipped on Monday, Tuesday, and Wednesday, with same-week shipping options available if your order is placed by Monday at 4pm MST (we don’t want to risk them sitting in a hot storage facility over the weekend.)

 

3. Macarons are incredibly delicate so we wrap them up tight 😊 Be careful when unwrapping the packaging from the macarons to avoid cracking the shells.

 

4. If your area will have temperatures above 75 degrees, we recommend selecting Express shipping, as your order will NOT be refunded if the macarons are damaged from heat if you do not select the Express option.

 

For more information on our shipping policies, click here.

 

 

Q: Where are you guys located?

 

A: Poeme Macarons is currently an online-only macaron boutique (that will be expanding into a Fort Collins storefront in Front Range Village in early 2021!), and we operate out of a commissary kitchen (fully-licensed). We do have a selection of our macarons at several local businesses in Northern Colorado as well. We are also sometimes at local Farmer’s Markets (Check out “Where to Find Us” for more information and Farmer’s Market dates). Poeme frequently has events in collaboration with local breweries, bars, restaurants, and more, so follow us on social media (Instagram @poeme_macarons and Facebook @poememac) and sign up for our mailing list to stay updated on all the latest macaron sightings!

 

 

Q: Why are macarons so expensive? They’re just cookies, right?

 

A: Macarons are a labor of love (and require a lot of patience and technique…they’re French pastries, after all!). We use fresh, natural ingredients in all of our macarons, and handcraft every filling, even the jams (most of our macarons  have multiple fillings). They are time-intensive and you can’t even eat a macaron on the day they’re made (they need at least 24 hours to “mature” to the correct macaron texture…such divas!). Our macarons are also uniquely-crafted and flavored; we guarantee you will never find a macaron like Poeme’s anywhere in the world! Because of the labor, effort, skill, and our commitment to making the best, melt-in-your-mouth macaron bite, macarons are more costly than your traditional chocolate chip cookie or bakery item. They’re absolutely worth-it though, and at Poeme, we make sure flavor and quality always come first—some shops will cut corners on ingredients (even adding normal flour instead of almond flour, or just adding food coloring instead of flavor), but we don’t. And you can taste it 🙂